When you see the message “The Add-In “Redemption Helper Outlook Extention” cannot be loaded and has been disable by Outlook” after you upgraded to our latest version, please follow these steps to solve the issue:
1. Close down Outlook
2. Go to
Windows 7, 8 and Vista: C:\Users\%username%\AppData\Local\Microsoft\Outlook\
Windows XP: C:\Documents and Settings\%username%\Local Settings\Application Data\Microsoft\Outlook\Windows
*show the hidden files and folders when browsing to this location. You may do so through following guidelines:
Open Folder Options by clicking the Start button, clicking Control Panel, clicking Appearance and Personalization, and then clicking Folder Options.
Click the View tab.
Under Advanced settings, click Show hidden files, folders, and drives, and then click OK.
3. Locate a file called extend.dat
4. Rename that file to extend_backup.dat
5. Restart Outlook.