“Action Required” message

For some reason, your Vault are no longer able to synchronize. The Vault will show the status “Action Required” next to it on your Filecloud Dashboard.

You can see the error details in the file sync log:

Click on the dropdown menu next to your Vault.
Select show sync log.

Sometimes copying the file listed in the error message and renaming it solves the problem.

It is important to keep your Vault in sync. If none of the above troubleshooting tips help you, please contact our support team.